Policies

ARRIVAL AND DEPARTURE
Most guests arrive between 3:00 and 5:00 p.m. If you expect to arrive earlier, please let us know so we can be ready to meet you. Late arrival requires special arrangements so as not to disturb other guests. Checkout time is 11:00 a.m. It is often possible to arrange a late departure.

RESERVATIONS
Held pending receipt of deposit.

DEPOSIT
A deposit for 50% of the total reservation amount is required to book your stay, or as outlined in your event contract. We accept Visa, MasterCard, American Express, Discover and Diner’s Club. Personal checks are welcome if received 7 days in advance of reservation.

PARKING
Overnight guests have access to one parking place per room within the gate. If all rooms are booked, you may be requested to park additional vehicles in the parking area outside the gate. Daytime guest parking location will depend upon availability at the time of your visit. Please respect designated parking areas.

OVERNIGHT CANCELLATIONS
We provide a full refund of deposit, less a $30 cancellation fee, if the cancellation is received 48 hours prior to arrival date. Cancellations received less than 48 hours prior to arrival date will be charged one night room and tax. All reservations altered by date are subject to a $20 revision fee.
We kindly request that you give us as much advance notice as possible if you wish to cancel or change your reservation.

EVENT AND FACILITIES CANCELLATIONS
Policies for special events and facilities rentals are specified in your contract.

DISCOUNTS
Promotional codes and special discounts may not be combined. Guests using the AAA or Student/Teacher discount must present valid identification upon check-in.

SMOKING
Considerate smoking is allowed only on the deck area. Smoking is not permitted in the rooms, balcony area or porch. Our wildlife will greatly appreciate your use of an ashtray, and we are happy to provide one.

YOUNGER GUESTS
We do ask that children under 13 be supervised, and remind guests that we border a body of water without a lifeguard on duty.

PETS
Sorry, we do not allow pets. However, there is a wonderful dog kennel one short mile away.

LIABILITY
The natural beauty of our property does present some potential hazards. While we do our best to maintain a safe environment and also carry the appropriate liability insurance, we ask that you help us to preserve the peace of Chachalaca Bend by taking responsible precautions and extending grace as needed.

DINING
A full hot breakfast is served from 8:30am to 9:30am in the dining room. If you need an earlier option, we are happy to set up a continental buffet and coffee for you. Lunch and dinner may be found at any of our local restaurants in Los Fresnos, or a short drive to South Padre Island, Brownsville or Mexico. We offer suggestions based on your dining preferences.